Feedback Received

This page is the Feedback Received Dashboard tab, used to view and analyze all collected feedback. At the top, summary cards show key metrics such as Total Feedback, Average Score, Excellent (4+), and Needs Attention (<3), giving a quick performance overview.

Below that, the Feedback by Category section breaks feedback into Batches, Programs, Facilitators and Webinars, showing how many feedbacks and ratings are available for each.

The lower section contains a searchable and filterable table listing individual feedback forms with details like ID, Form Name, Category, Entity (Program or program), feedback provider (From), Score and an Analyze button to view detailed insights.

Overall, this page acts as a central analytics hub to monitor feedback performance, identify strengths and gaps and drill down into specific feedback data for evaluation and improvement.

Feed backs Received Dashboard when rating not submitted

After participant submit they feedback, admin can see the rating in score column and can use more advance filters on the right side:

1. All Scores Filter - This allows filtering feedback based on rating ranges:

• Excellent (4–5)

• Good (3–4)

• Needs Attention (<3)

• Not Rated

2. All Categories Filter - This allows filtering feedback based on the type of entity:

• Batches

• Programs

• Facilitators

• Webinars

These filters help users quickly narrow down feedback data by performance level and category, making it easier to analyze quality, identify strengths and spot areas that need improvement.

Score - display when rating is submitted by participant.

Click on Analyze button.

This is the Feedback Analysis page in Skolarli, where detailed insights of a selected feedback form are shown by clicking on Analyze button near the form.

At the top, it displays the number of Responses and the Last updated time.

The Overall Satisfaction section shows a circular score indicator along with a breakdown of responses and with their respective percentages.

Next to it is the Question-wise Ratings area, which will show rating analysis for each individual question once responses are available.

Below that, the Key Themes Identified section summarizes feedback into three categories:

1. Strengths – highlights strong positive points (currently none identified)

2. Mixed Feedback – shows areas with both positive and negative comments

3. Areas to Improve – highlights improvement opportunities (currently none needed).

A Filter by Keyword option allows users to search feedback comments using specific words or phrases.

At the bottom, the Individual Responses section lists participant-wise feedback details. It includes:

• A dropdown to control how many responses are shown

• A search box to find specific participants

• A table that will display participant names and their responses

• Pagination controls for navigating through multiple records.

This page is mainly used for deep analysis of feedback, helping administrators understand satisfaction levels, identify trends, and take action for quality improvement.

Feedback Analysis when rating not submitted

After Rating is submitted by participant score is visible

Rating submitted by single participant

when ratings submitted by multiple participants

Multiple ratings

Admin can also see and analyze the feedback requests by going individually into the relevant tabs instead dashboard.